F A Q

Cookies

Please set your PC to "allow cookies" as they will be needed if you decide to purchase. If you see an image like the one below, this will mean that you are either behind a firewall that prevents cookies [Normally offices], or your browser has been set to block them.

Cookies are needed by the shopping cart program as a security measure. No personal information is collected by the cookie. It is just to prevent prices being altered.

If you see something that you would like to purchase, simply click on the "Add To Cart" button. As with all our products, they are all handmade and totally unique, so multi-purchases may not be possible. We apologize, but we at Houston Crafts believe in quality and not quantity.

Once you have finished purchasing, simply go to the checkout, fill in the details and submit. If you wish not to pay via PayPal, we do accept checks, but this does take longer as we have to wait for clearance from the banks.

Accepted methods of payment :

If you wish to pay via PayPal, please be advised that you do not require an existing PayPal account to utilize this service.

Delivery:

We normally ship goods within 24 hours (Monday - Friday) of receiving your order. If we cannot send your goods within 48 hours (Monday - Friday) then we will email you and inform you of the delay. (This hasn't happened yet).

Goods are sent using USPS. Orders can be shipped 'rush' if needed and will be sent via Fedex or USPS Express Mail. Goods shipped USPS can have a delivery date anywhere from 2 to 5 days, depending on location. Orders shipped Fedex can be delivered anywhere from 1 to 3 days depending on the buyer's preference.

• We can deliver immediately to anywhere within the United States and Canada.
• We also ship internationally, but please contact us first before an placing order so we can determine the international shipping rate.

Shipping and Insurance:

As of January 5, 2008, we will offer two forms of USPS delivery for your jewelry purchases. You may select from USPS Priority Mail or Express Mail Services for orders placed within the United States. We ask that our international customers please contact us for shipping rates to your respective countries.

We will do our best to protect your purchase, therefore, we strongly suggest purchasing insurance as we are not responsible for lost packages or damaged goods once they leave our site. Should an item arrive damaged, please contact us within 24 hours of receipt of the item and we will assist you in processing an insurance claim through USPS. Please note that failure or delay to notify immediately may inhibit your ability to file a claim with USPS.

Repairs:

We take great care and effort in making sure that your design can withstand normal use. All jewelry is shipped in perfectly assembled and wear-ready condition, allowing you to immediately enjoy. We are not responsible for any repairs on our merchandise after delivery. If at any time repair work is needed, after the item has been delivered, there will be a $15 labor fee, per item. If extra materials are needed such as beads, pendants, clasps, etc., then material costs will apply in addition to our labor fee. The charges will need to be paid prior to the work being done.

Exchanges:

We strive to ensure that all of our customers who purchase our designs are completely satisified with their selections. In efforts maintain our high standards of quality and to provide all of our customers with the best possible service and products, please read the following pertaining to our jewelry exchanges. Thank you.

Please notify us, via email, of your intent to exchange your item for new selection(s). You will receive a confirmation email from us.

1. The jewelry must be returned to us within 14 days from the original date of purchase, in its unworn, unaltered and wear-ready condition.
2. The customer will receive a Merchandise Credit, which is not applicable to custom orders, request for remakes, and may not be redeemed for cash.
3. All shipping costs and paypal fees are non-refundable. Jewelry exchanges can be applied only to merchandise currently available on our website.
4. There are no refunds given.
5. There are no returns, refunds, re-imbursement or exchanges for custom orders, requests for remakes, or special orders.

Thank you very much for your patronage. Our site would not be successful without the support of our customers and we greatly appreciate the opportunity to be your accessory artisans.

Should you have any questions pertaining to our exchange policy, please feel free to contact us and we will be more than happy to assist you. Thank you.

Privacy:

We dislike spam as much as you do. We will not send you any unsolicited emails. We only contact you to inform you of your order, or to reply to emails you send us. We never pass your email or other contact details to any other companies. We value your privacy and contact information and do all we can to protect it.

Technical Problems:

The only "technical problem" problem we have encountered is when someone has had their cookies blocked and was presented with the red error box [shown above]. This has so far only happened [that we know of] with people trying to purchase from company offices.

General Questions:

There is something I would like, but I don't see it on your site

Please feel free to contact us at customerservices@houstoncrafts.com and will we happily create it for you, or you can check out our sold jewelry section and see if there is anything there that you would like.

Please feel free to contact us if we have not answered your question. We make it our #1 priority to give all of our customers 100% satisfaction and the best service.